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Good Service, Bad Design: Flying While Disabled
It’s January. The long evenings are still with us, but thoughts are already drifting towards summer. Holidays. City breaks. A bit of warmth and light. For many people, this is the moment when flights get booked, and plans begin to take shape. For disabled people, especially wheelchair users, that process comes with a different set of questions. Not just where to go, but whether flying will be manageable at all. Credit where it’s due. British Airways has done something gen

Phil Friend
Jan 303 min read


Ready Willing but Still Waiting
We keep saying we want more disabled people in work. So why are we making the support they rely on harder to use? The government is clear about its ambition: more disabled people in employment, fewer people stuck on benefits, and a labour market that makes better use of talent that is currently overlooked. It’s an aim many of us would support without hesitation. But ambition only matters if the systems underneath it actually deliver — particularly for employers who are expect

Phil Friend
Jan 232 min read


Frictionless – But at What Cost?
In this post, I reflect on a thought-provoking article by Rachel Botsman and explore what her ideas mean for disabled people navigating work, isolation, and connection in a post-pandemic world. During COVID, the world stayed home. Work went online, meetings went virtual, and life became more accessible for many disabled people. What had previously been dismissed as “unworkable” – remote jobs, flexible hours, online events – became normal almost overnight. In her RSA article

Phil Friend
May 3, 20252 min read
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