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Frictionless – But at What Cost?
In this post, I reflect on a thought-provoking article by Rachel Botsman and explore what her ideas mean for disabled people navigating work, isolation, and connection in a post-pandemic world. During COVID, the world stayed home. Work went online, meetings went virtual, and life became more accessible for many disabled people. What had previously been dismissed as “unworkable” – remote jobs, flexible hours, online events – became normal almost overnight. In her RSA article

Phil Friend
May 3, 20252 min read
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