PHIL FRIEND

Ever tried using a parcel return point from a wheelchair? I did recently — or rather, I tried to. What followed was a lesson in how clever ideas can become barriers when inclusion isn’t part of the plan. At my local Morrisons, there’s a shiny new self-service parcel drop-off point tucked away at the back of the garage forecourt. There’s no dedicated parking for it, so the only option is to stop in the forecourt itself. The service road leading to the supermarket is on a bend,

Wheelchair user in shopping mall Today's outing was more of an escapade than your run-of-the-mill shopping trip. Spurred by my wife's vision of a delightful day combining retail therapy with culinary indulgence, we set off for the mall. This isn't just any day out for someone who navigates the world from a wheelchair. Our adventure began promisingly with a parking spot snagged without a hitch. However, the journey from car to store quickly morphed into an unexpected game of d