PHIL FRIEND

Ever tried using a parcel return point from a wheelchair? I did recently — or rather, I tried to. What followed was a lesson in how clever ideas can become barriers when inclusion isn’t part of the plan. At my local Morrisons, there’s a shiny new self-service parcel drop-off point tucked away at the back of the garage forecourt. There’s no dedicated parking for it, so the only option is to stop in the forecourt itself. The service road leading to the supermarket is on a bend,