PHIL FRIEND

What a cruise ship dining room, a damning report on PIP, and a conversation about ageing have in common — and why it matters for anyone managing people. I sat down to write this in a genuine quandary. Not because I had nothing to write about — quite the opposite. There was so much going on that I couldn't settle on just one thing. Picking a single storyline felt a bit disappointing, like leaving the other two on the cutting room floor. Then it struck me: I didn't have to choo

In 1946, the British government decided which jobs were suitable for disabled people. Lift attendant. Car park attendant. That was broadly it. Under the Disabled Persons (Employment) Act 1944, these roles were formally designated — reserved exclusively for registered disabled workers. It was actually an offence to give the job to someone without a disability without a special permit. By the 1960s, almost every lift attendant and car park attendant in Britain carried the green

A tech writer spent a year using AI for everything and called it a revelation. I'd call it a Tuesday. Here's why disabled people have been doing this for decades — and what that says about the world we live in. Joanna Stern spent a year using AI to do almost everything. She's a technology writer. Her new book, I Am Not a Robot, is out this week. She appeared on NPR's Fresh Air to talk about it — the year she used AI to read her medical results, draft her messages, and process

Let me start with Mark Mardell. Mark is a former BBC journalist — World Affairs Editor, North America Editor. He has Parkinson’s disease. Last October, he arrived at Istanbul airport to catch a Turkish Airlines flight home to London. He’d checked in. He was at the gate. And then he was told he couldn’t board. Turkish Airlines had a policy buried in their small print: Parkinson’s was the one condition — just Parkinson’s, not heart disease, not diabetes — requiring passengers t

It's been a grim week for disability news. Access to Work is in crisis. One disability organisation found that support hours for their clients dropped by 82% in three years. Inaccessible railway stations are locking millions of people out of travel, employment, and healthcare. Benefits reform is creating real fear for hundreds of thousands of families. If you've been following the headlines, you could be forgiven for feeling like disability is under attack. But step back for

We keep saying we want more disabled people in work. So why are we making the support they rely on harder to use? The government is clear about its ambition: more disabled people in employment, fewer people stuck on benefits, and a labour market that makes better use of talent that is currently overlooked. It’s an aim many of us would support without hesitation. But ambition only matters if the systems underneath it actually deliver — particularly for employers who are expect

Wheelchair user in shopping mall Today's outing was more of an escapade than your run-of-the-mill shopping trip. Spurred by my wife's vision of a delightful day combining retail therapy with culinary indulgence, we set off for the mall. This isn't just any day out for someone who navigates the world from a wheelchair. Our adventure began promisingly with a parking spot snagged without a hitch. However, the journey from car to store quickly morphed into an unexpected game of d

Happy New Year! Disability Right Eco Warrior As we welcome this new year, I have been reflecting on the impact of climate change on the lives of disabled people. I have been thinking about how they can take control of their own futures and prepare for the challenges ahead. This has led me to imagine a scenario where I am invited to speak at COP24 in front of leaders and influencers from all over the world. If given the opportunity, I would share a message of hope and empowerm